}jwdZdZdZdZdZdZdS)i'aSearches for and returns context to answer the user question. Always call this tool to find factual answers to any user question not clearly answered in the conversation.For simple questions, use 1-2 queries; use more than two queries only for complex or multi-part questions. If the question is unclear or you don't have enough information to properly call this tool, first ask the user to clarify.u`Searches hotel knowledge in the vector database and returns context to answer the guest question. Always call this tool for factual questions about amenities, policies, services, or hotel information not clearly answered in the conversation. Do not call for simple greetings. Do NOT call this for product/add-on requests such as wine in room, early check-in price, late checkout, resort pass, parking space, or similar paid extras — use get_available_addons instead. Standard hotel check-in/check-out hours questions may use this tool. If the question is unclear, ask the guest to clarify before searching.aEscalate the guest to a human hotel representative ONLY in the following cases: (1) the guest requests a reservation modification or any other change that requires staff/system action, AFTER any required catalog lookup and guest confirmation for product/add-on requests; (2) the guest is clearly angry, upset, frustrated, or dissatisfied and human assistance is appropriate; (3) the guest explicitly asks to speak with a human, support agent, representative, or staff member. CRITICAL: Do NOT escalate on the first message for product/add-on requests such as wine in room, early check-in, late checkout, resort pass, parking, drinks/food in room, or similar extras. For those, call get_available_addons first, share options, and wait for the guest to confirm. Escalate for an add-on ONLY after the guest clearly confirms they want it added. Do not escalate for simple clarifying questions, general information, or requests that can be fully answered from retrieved documentation. Do not escalate solely because a request involves a lookup, payment, room service, housekeeping, maintenance, or another staff/system action unless it is also a modification case, the guest is clearly angry/upset, or the guest explicitly asks for human/support assistance.zCall this tool when the guest asks about their reservation details, booking, stay, or personal information.Do not call for general hotel policy or amenity questions.u(ALWAYS call this tool when the guest asks about hotel products, add-ons, extras, or paid options from the retail catalog. Use it for questions like: wine / drinks / food in the room, early check-in (or early check-in price), late checkout, resort pass, parking / parking space, upgrades, and similar add-on requests. Also call it when the guest asks whether something can be added to their stay (for example: 'I'd like to request 1 parking space for my full stay. Is this possible?'). Do NOT use retrieve_documentation for these product/add-on questions. Do NOT call human_escalation in the same turn — first share matching options (name/price when present) and ask the guest to confirm. Only after the guest clearly confirms (yes / I want that / please add it), call human_escalation for the modification.N)MAX_TOKEN_LIMIT"RETRIEVE_DOCUMENTATION_DESCRIPTION(HOTEL_RETRIEVE_DOCUMENTATION_DESCRIPTIONHUMAN_ESCALATION_DESCRIPTION#GET_RESERVATION_DETAILS_DESCRIPTION GET_AVAILABLE_ADDONS_DESCRIPTION3/var/www/html/ls-pms-bot-apis/app/core/constants.pyr sGA#M) WA$ W! r